78 Forged WARRANTY TERMS and CONDITIONS

FRAME – 3-YEAR LIMITED WARRANTY

78 FORGED frames are covered by a 3-year limited warranty to the original retail purchaser, against defects in materials and workmanship under normal riding conditions.

This warranty covers:

• Cracks or breakage of the main frame structure
• Weld failures
• Structural defects that make the frame unsafe or unusable

This warranty does not cover:

• Damage caused by abnormal or abusive riding, including but not limited to extreme jumps, stunts, racing, crashes, overloading, or any other misuse
• Damage resulting from intentional destruction, impact with external objects, or obvious signs of deliberate abuse
• Damage caused by unauthorized modifications, welding, drilling, cutting, or improper repairs

BATTERY – 1-YEAR LIMITED WARRANTY

78 FORGED battery packs are covered by a 1-year limited warranty to the original retail purchaser, protecting against defects in materials and workmanship under normal use and proper charging practices.

This warranty covers:

• Manufacturing defects in battery cells or modules
• BMS (Battery Management System) malfunction not caused by misuse
• Abnormal capacity loss that is proven to be the result of internal defects (not aging from regular use)

This warranty does not cover:

• Damage caused by opening, modifying, or disassembling the battery pack
• Use of non-original or incompatible chargers
• Water ingress due to exceeding the stated IP rating or submerging the battery
• Damage caused by crashes, impacts, drops, or external forces
• Normal capacity fade over time that occurs with regular charging cycles
• Burnt components resulting from over-current, overloading, or bypassing factory safety limits

MOTOR – 1-YEAR LIMITED WARRANTY

78 FORGED motors are covered by a 1-year limited warranty to the original retail purchaser, protecting against defects in materials and workmanship under normal riding conditions.

This warranty covers:

• Internal motor failures caused by manufacturing defects
• Stator or rotor defects not related to external damage
• Factory wiring or connector issues

This warranty does not cover:

• Motor damage caused by water ingress beyond the stated IP rating
• Burnt windings resulting from overloading, prolonged overheating, or improper gearing
• Damage caused by controller modifications, over-voltage, over-current, or bypassing factory limits
• Impact, crash, or collision damage to the motor housing or axle
• Damage caused by unauthorized repairs, opening the motor, or altering internal components

CONTROLLER – 1-YEAR LIMITED WARRANTY

78 FORGED controllers are covered by a 1-year limited warranty to the original retail purchaser, protecting against defects in materials and workmanship under normal operating conditions.

This warranty covers:

• Internal component failures caused by manufacturing defects
• Firmware-related malfunctions not caused by unauthorized modifications
• Factory wiring or connector issues related to the controller

This warranty does not cover:

• Damage caused by water ingress beyond the stated IP rating
• Controller failure resulting from misuse, over-voltage, improper wiring, or reversed polarity
• Damage caused by installing third-party motors, batteries, or chargers that exceed factory specifications
• Failures caused by bypassing, reflashing, or modifying the stock controller settings or firmware
• Impact or crash damage to the controller housing
• Heat damage resulting from obstructed airflow, improper mounting, or external factors

ELECTRONICS & CHARGER – 1-YEAR LIMITED WARRANTY

This section covers all core electronic components supplied by 78 FORGED. These parts are protected by a 1-year limited warranty to the original retail purchaser, against defects in materials and workmanship under normal use.

Included components:

• Display / dashboard
• Throttle assembly
• Brake sensors
• Wiring harness
• Power switches & control buttons
• PAS / hall sensors
• Original 78 FORGED battery charger

This warranty covers:

• Electronic component failures caused by manufacturing defects
• Wiring or connector issues originating from factory assembly
• Charger malfunction not resulting from misuse or improper voltage supply

This warranty does not cover:

• Damage caused by water ingress beyond the component’s stated IP rating
• Failures caused by incorrect installation, pinched or cut wires, or modifications
• Damage from using third-party chargers or incompatible electrical accessories
• Burnt components due to short circuits, over-voltage, improper grounding, or tampering
• Impact, crash, external force damage, or signs of misuse
• Cosmetic wear, scratches, or normal aging of electronic surfaces

MECHANICAL PARTS – NO WARRANTY (EXCEPT DOA)

Mechanical components are not covered under warranty, except in cases where the part arrives defective on arrival (DOA).
This means any structural, functional, or assembly-related defects must be reported immediately upon receiving the product.

Included components:

• Brake system (calipers, master cylinders, rotors, brake lines)
• Front and rear suspension assemblies (fork, shock absorber)
• Steering components (handlebar, stem, headset, clamps)
• Wheelset (rims, spokes, hubs; excludes damage from impacts or improper use)
• Drivetrain components (chain, sprockets, chain guides)
• Foot pegs, mounts, levers, and other mechanical hardware

Important:
Customers are required to inspect all mechanical components upon delivery.
If any part is found to be damaged, defective, or missing, please contact us within 48 hoursat: help@78forged.com or via help.78forged.com.

Claims submitted after initial delivery inspection, or damage that occurs during use, installation, or adjustment, will not be covered under this section.

CONSUMABLE PARTS – NO WARRANTY (EXCEPT DOA)

Consumable parts are subject to regular wear and tear and therefore are not covered under warranty, except when the item arrives defective on arrival (DOA).
Any issues must be reported immediately upon receiving the product.

Included consumable parts:

• Tires and inner tubes
• Brake pads
• Grips
• Chain and wear-related drivetrain components
• Sprockets (front and rear)
• Bearings (wheel bearings, headset bearings)
• Cables, seals, and O-rings
• Cosmetic items (stickers, decals, plastics with surface scuffs)

Important:
Customers must inspect consumable parts at the time of delivery.
For any DOA issues, please contact us within 48 hours at:
help@78forged.com / customersupport@elandmobility.com or submit a ticket at help.78forged.com.

Claims related to wear, improper installation, riding conditions, or normal deterioration are not eligible for warranty replacement.

(This warranty is mainly associated with coverage for parts, costs associated for service and labor are not covered under this warranty)