Refund policy

Return & Refund Policy

Effective Date: September 21, 2026

This Return & Refund Policy (“Policy”) applies to all purchases made directly from Eland Micromobility, a DBA of E-LAND Mobility, at our retail location or through any applicable sales channel offered by Eland Micromobility.

By completing a purchase, the customer acknowledges that they have reviewed and agreed to this Policy.

1. All Sales Are Final

ALL SALES ARE FINAL.

Eland Micromobility does not accept returns, refunds, or exchanges after a purchase has been completed, except where otherwise required by applicable federal, state, or local law, or as specifically provided in the cancellation section below.

This policy applies to all products sold by Eland Micromobility, including but not limited to:

  • Electric bicycles

  • Electric scooters

  • Electric motorcycles

  • Electric dirt bikes

  • Pit bikes

  • Batteries

  • Chargers

  • Parts and accessories

  • Special-order products

  • Clearance or discounted products

Customers are encouraged to carefully inspect and evaluate a product before completing their purchase.

2. Product Inspection at Time of Purchase

Customers are encouraged to thoroughly inspect their product before leaving the store.

At the time of purchase, the buyer acknowledges that the product has been received in complete and acceptable condition, including all applicable accessories, components, and documentation provided with the product.

Once the product leaves the store, the sale is considered final, except for applicable warranty rights, the cancellation period described below, or rights that cannot legally be waived.

3. Manufacturer Warranties

Any manufacturer's warranty applicable to a product is provided by the manufacturer, not by Eland Micromobility, unless Eland Micromobility expressly provides a separate written warranty.

Manufacturer warranties are subject to the applicable manufacturer's terms, conditions, limitations, and exclusions.

Customers should contact Eland Micromobility for assistance with submitting or coordinating a warranty claim when applicable. Eland Micromobility is willing to assist customers with the warranty process; however, final warranty coverage and approval are determined according to the manufacturer's warranty terms.

Customer Support: customersupport@elandmobility.com
Phone: (616) 315-9144

4. Warranty Claims Are Not Returns

A product that experiences a manufacturing defect or other issue potentially covered by a manufacturer's warranty is not automatically eligible for a return, refund, or exchange.

Warranty claims will be handled according to the applicable manufacturer's warranty.

Depending on the manufacturer's warranty terms, a manufacturer may repair, replace, provide parts for, or otherwise resolve a covered issue.

Eland Micromobility does not guarantee that a manufacturer will approve a warranty claim.

Eland Micromobility will make reasonable efforts to assist customers with warranty-related concerns and communicate with the manufacturer when appropriate. Providing assistance with a warranty claim does not constitute an authorization for a return, refund, exchange, or cancellation.

5. Damage, Misuse, and Unauthorized Modifications

Warranty coverage and any assistance provided by Eland Micromobility may be affected by damage or conditions resulting from, including but not limited to:

  • Accidents or collisions

  • Abuse or misuse

  • Neglect

  • Improper assembly or installation

  • Improper maintenance

  • Water or liquid exposure

  • Unauthorized modifications

  • Aftermarket electrical or mechanical modifications

  • Improper charging or storage

  • Use outside the manufacturer's intended specifications

  • Normal wear and tear

  • Flat tires, punctures, or other consumable items unless specifically covered by the applicable warranty

  • Commercial or other use not authorized by the manufacturer

Customers should follow all manufacturer instructions regarding operation, charging, maintenance, and storage.

6. Batteries, Range, Speed, and Performance

Battery performance, range, speed, charging time, and battery lifespan are not guaranteed to remain at a particular level and may vary depending on numerous factors, including:

  • Rider weight

  • Cargo weight

  • Terrain

  • Elevation

  • Riding style

  • Speed

  • Weather and temperature

  • Wind

  • Tire pressure

  • Battery age and condition

  • Maintenance

  • Charging and storage practices

  • Surface conditions

  • Other operating conditions

Advertised range, speed, and performance figures are provided by the manufacturer and may represent testing under specific conditions.

Actual performance may differ.

7. Electric Dirt Bikes, Pit Bikes, and Off-Road Products

Certain products sold by Eland Micromobility, including electric dirt bikes and pit bikes, are intended for off-road use only and may not be street legal.

The customer is solely responsible for determining whether a product may legally be operated, registered, titled, insured, or used on public roads, trails, or other property in the customer's jurisdiction.

The customer is responsible for complying with all applicable federal, state, county, and local laws, regulations, registration requirements, equipment requirements, and operating restrictions.

Eland Micromobility does not represent that every product sold is street legal or eligible for registration for road use.

8. Test Rides and Product Evaluation

Test rides, demonstrations, and product evaluations may be subject to Eland Micromobility's safety requirements and may be limited to designated events, locations, or circumstances.

Customers are encouraged to use available demonstrations and product information to determine whether a product is appropriate for their intended use before purchasing.

A customer's decision to purchase a product after viewing, inspecting, or testing it does not create a right to return, refund, or exchange the product.

9. Order Cancellation — 24-Hour Cancellation Period (ONLY available for online orders)

Customers have 24 hours from the time an order is placed to request cancellation of the order.

Cancellation requests must be submitted to Eland Micromobility within the 24-hour cancellation period by contacting:

customersupport@elandmobility.com
(616) 315-9144

The cancellation request must be received within the 24-hour period. A customer is responsible for ensuring that their cancellation request is successfully communicated to Eland Micromobility.

After the 24-hour cancellation period has expired, the order cannot be canceled and the purchase will be subject to Eland Micromobility's All Sales Are Final policy.

If an order has already been processed, prepared for fulfillment, shipped, delivered, or otherwise committed to a manufacturer or supplier before the cancellation request is received, Eland Micromobility reserves the right to deny the cancellation to the extent permitted by applicable law.

A cancellation permitted under this section does not constitute a general right to return, refund, or exchange a product after the cancellation period has expired.

This is not applicable for in-store orders. In store purchase do NOT have a 24hr cancellation window as all products are final sales and product is given to you immediately.

10. Deposits and Special Orders

Deposits, down payments, and payments made toward special-order or reserved products are non-refundable, except where otherwise required by applicable law or expressly agreed to by Eland Micromobility in writing.

Down payments are offered only for in-store purchases to hold/reserved an Emoto. Eland Micromobility does not offer down-payment arrangements for online purchases.

If a customer fails to complete the purchase of a reserved or special-order product, Eland Micromobility may retain the applicable deposit or payment as permitted by law and the terms agreed to at the time of purchase. For more information about hold/reservations items please contact the store.

Any specific deposit terms provided to the customer at the time of the transaction will also apply.

11. Financing and Third-Party Payment Platforms

Eland Micromobility may offer customers the option to use third-party financing or payment platforms that allow customers to pay for a purchase over time or in installments, including Shop Pay or other financing or payment providers.

Any financing, installment plan, loan, or payment arrangement offered through a third-party provider is separate from Eland Micromobility's sale and Return & Refund Policy. The financing or payment agreement is between the customer and the applicable third-party provider.

The availability or use of a financing or installment payment option does not change, modify, or create any exception to Eland Micromobility's Return & Refund Policy.

All sales remain final regardless of the payment method used. Whether a customer pays in full at the time of purchase, uses a credit card, financing, an installment payment plan, Shop Pay, or any other third-party payment option, Eland Micromobility does not provide refunds, returns, exchanges, cancellations, store credit, or product substitutions except as specifically provided under the 24-hour cancellation period above, where required by applicable law, or where expressly agreed to by Eland Micromobility in writing.

If a customer uses a third-party financing or payment provider, any payments, financing terms, interest, fees, installment obligations, disputes regarding the financing agreement, or other obligations under that agreement are governed by the customer's separate agreement with that provider.

A return, refund, exchange, or cancellation that is not approved by Eland Micromobility does not cancel or suspend the customer's payment obligations to the third-party financing or payment provider.

Customers should contact the applicable financing or payment provider directly regarding questions concerning their financing agreement, payment schedule, interest, fees, or account.

12. PRE-ORDER DISCLOSURE

Certain products offered by E-LAND Mobility may be available for pre-order before the product is in stock or ready for immediate delivery or pickup.

Manufacturer Timing: Any estimated production, shipment, arrival, or availability date provided for a pre-order is an estimate only and is based primarily on information provided by the manufacturer. Delays may occur due to manufacturing, production, shipping, supply-chain, customs, or other circumstances outside of E-LAND Mobility’s control. E-LAND Mobility does not guarantee a specific arrival or delivery date.

Pre-Order Commitment: By placing a pre-order, the customer understands that E-LAND Mobility may place an order with the manufacturer or otherwise commit inventory specifically for that customer. A pre-order is a commitment to purchase and is not a reservation that may be freely canceled simply because the customer changes their mind, experiences buyer’s remorse, or no longer wishes to wait for the product.

Cancellations & Refunds: Because the product may be ordered or committed specifically for the customer, pre-orders are not eligible for immediate cancellation or refund solely because of a change of mind, financing terms, delay in estimated availability, or other circumstances that do not constitute a legally required basis for cancellation or refund. Any cancellation request will be handled in accordance with E-LAND Mobility’s applicable policies and applicable law.

Pre-Order Pricing & Product Changes: For products identified as Phase 1, early production, launch pricing, or similar, the displayed price, specifications, components, features, colors, or other product details may change before final production or fulfillment. Manufacturer-initiated changes may occur and are outside of E-LAND Mobility’s control.

13. Shipping and Delivery

Eland Micromobility primarily conducts retail sales through its physical retail location. If shipping or delivery is offered for a particular purchase, the applicable shipping or delivery terms provided at the time of purchase will apply.

Free shipping is available only to customers located within a 50-mile radius of Eland Micromobility's retail location at 2340 Chicago Dr., Suite B, Hudsonville, MI 49426, when a qualifying order specifically selects the free-shipping option.

If a customer selects the free-shipping option but the customer's delivery address is located more than 50 miles from the Eland Micromobility retail location, the order will be considered ineligible for free shipping and may be canceled by Eland Micromobility.

Eland Micromobility reserves the right to contact the customer regarding alternative shipping or delivery arrangements ONLY when available. Customer is responsible for making sure the order is within the radius mileage. Any additional shipping or delivery charges must be agreed to and paid by the customer before the order is fulfilled.

A product being shipped or delivered does not create a general right to return or cancel the purchase.

Customers should inspect products and packaging promptly upon delivery and notify Eland Micromobility of any apparent shipping damage as soon as reasonably possible.

14. No Voluntary Refund or Exchange Policy

Except where required by applicable law, during the applicable 24-hour cancellation period, or expressly agreed to by Eland Micromobility in writing, Eland Micromobility does not provide:

  • Refunds

  • Returns

  • Exchanges

  • Store credit in place of a refund

  • Product swaps

  • Cancellations after the 24-hour cancellation period (ONLY eligible for online orders).

Any accommodation made by Eland Micromobility on an individual transaction does not create an ongoing obligation or modify this Policy for future purchases.

15. Chargebacks and Payment Disputes

Customers are encouraged to contact Eland Micromobility directly regarding any questions, concerns, or issues with a product before initiating a payment dispute or chargeback.

Experiencing a product issue, including a potential warranty issue, does not by itself constitute a valid basis for disputing a payment or requesting a chargeback.

Customers are provided the opportunity to inspect and evaluate products before completing a purchase. Once a purchase is completed, the sale remains subject to this All Sales Are Final Policy and the applicable 24-hour cancellation period ONLY available for online orders.

If a product experiences a potential manufacturing defect or other issue, Eland Micromobility is willing to assist the customer and, when applicable, help facilitate the manufacturer's warranty process. Warranty claims are handled according to the manufacturer's warranty terms and do not automatically entitle the customer to a refund, return, exchange, or cancellation.

Customers should not initiate a payment dispute or chargeback simply because a product requires service, repair, warranty assistance, or communication with the manufacturer. Eland Micromobility will make reasonable efforts to assist customers with legitimate product concerns and applicable warranty claims.

A chargeback or payment dispute does not automatically create a right to return a product or receive a refund.

Eland Micromobility reserves the right to provide the applicable purchase records, receipts, signed documents, warranty information, communications, service records, and other transaction information to the applicable payment processor, financing provider, or financial institution when responding to a dispute.

16. Customer Responsibility

The customer is responsible for determining whether a product is appropriate for the customer's intended use, including considerations such as:

  • Rider size and weight

  • Intended riding environment

  • Skill level

  • Local laws and regulations

  • Required safety equipment

  • Storage requirements

  • Charging requirements

  • Transportation requirements

  • Registration or licensing requirements, where applicable

Customers should review manufacturer specifications and safety information before operating a product.

17. Limitation of This Policy

Nothing in this Policy is intended to waive, restrict, or eliminate any rights or remedies that cannot legally be waived under applicable law.

If any provision of this Policy is determined to be unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

Eland Micromobility reserves the right to update this Policy from time to time. The version of the Policy applicable to a transaction will generally be the version in effect at the time of purchase, subject to applicable law.

18. Contact Us

For questions regarding this Policy, warranty assistance, cancellations, or a product purchased from Eland Micromobility, please contact:

Eland Micromobility
E-LAND Mobility
2340 Chicago Dr., Suite B
Hudsonville, MI 49426

Phone: (616) 315-9144
Email: customersupport@elandmobility.com

Customer Acknowledgment

By completing a purchase from Eland Micromobility, the customer acknowledges that they have had an opportunity to inspect and evaluate the product, understand that all sales are final except as specifically provided in this Policy or required by applicable law, and understand that any applicable manufacturer's warranty is subject to the manufacturer's separate terms, conditions, limitations, and exclusions.