Privacy policy

PRIVACY POLICY

Effective Date: September 21, 2026
Last Updated: September 21, 2026

E-LAND Mobility, doing business as Eland Micromobility (“E-LAND Mobility,” “Eland,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use our website, make a purchase, request service, contact us, subscribe to communications, apply for financing through a third party, participate in promotions, or otherwise interact with E-LAND Mobility.

By accessing or using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Your use of the website does not, by itself, constitute consent to receive promotional communications. Where consent or an opt-in is required by applicable law, we will obtain it through the appropriate method.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information including:

A. Information You Provide Directly

This may include:

  • Full name

  • Billing address

  • Shipping or delivery address

  • Email address

  • Telephone or mobile phone number

  • Account login information, if applicable

  • Product purchase information

  • Order history

  • Product identification information, including serial numbers, VINs, or similar identifiers when applicable

  • Service and repair information

  • Warranty-related information

  • Information you provide when contacting customer service

  • Communications between you and E-LAND Mobility

  • Information submitted through forms, surveys, promotions, contests, or other website features

  • Information you provide when requesting a quote or product information

  • Information necessary to process a deposit or purchase

We may also collect information you voluntarily provide when communicating with us in person, by telephone, email, text message, social media, or other communication methods.

B. Payment and Financing Information

When you make a purchase or apply for financing, payment and financing information may be collected and processed by third-party payment processors, financing companies, banks, or other financial service providers.

E-LAND Mobility generally does not receive or store complete payment card numbers, security codes, or online banking credentials on its own systems.

Depending on the payment or financing method you select, information may be provided directly to the applicable third-party provider and will be subject to that provider's privacy policy and terms.

C. Automatically Collected Information

When you visit our website, certain information may be automatically collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring website

  • Pages viewed

  • Links or buttons clicked

  • Approximate geographic information derived from technical information

  • Date and time of website activity

  • Shopping cart activity

  • Website interaction and usage information

  • Cookies and similar technologies

This information may be used for website functionality, security, analytics, fraud prevention, advertising, and improving the customer experience.

D. Information From Third Parties

We may receive information from third parties that assist us with operating our business, including:

  • Shopify and Shopify-related services

  • Payment processors

  • Financing providers

  • Shipping and delivery providers

  • Warranty or manufacturer partners

  • Analytics providers

  • Advertising and marketing providers

  • Customer relationship management systems

  • Fraud prevention services

  • Service or technology providers

The information we receive depends on the service being used and the permissions or choices you have made.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information for legitimate business purposes, including to:

  • Process and fulfill purchases and orders

  • Process deposits and payments

  • Arrange shipping, delivery, pickup, or other fulfillment

  • Provide customer service

  • Schedule and perform service or repairs

  • Process warranty-related matters

  • Communicate with you regarding your purchase or service

  • Provide product information you request

  • Respond to questions, complaints, or requests

  • Maintain customer and transaction records

  • Prevent, detect, and investigate fraud or unauthorized transactions

  • Protect the security of our website, systems, employees, customers, and property

  • Operate and improve our website

  • Analyze website traffic and customer interactions

  • Personalize or improve your website experience

  • Administer promotions, contests, or other programs

  • Send marketing communications where permitted and, when required, with your consent

  • Maintain business and financial records

  • Comply with applicable laws, regulations, legal processes, and governmental requests

  • Enforce our agreements, policies, and legal rights

  • Protect against claims, disputes, fraud, abuse, or other unlawful activity

  • Carry out other purposes disclosed at the time information is collected or otherwise permitted by law

3. NEWSLETTERS, PROMOTIONAL EMAILS, AND MARKETING COMMUNICATIONS

A. Newsletter and Promotional Subscriptions

If you voluntarily subscribe to an E-LAND Mobility newsletter, mailing list, promotional list, or similar marketing program, you are agreeing to receive marketing communications from us, subject to applicable law.

Marketing communications may include:

  • Newsletters

  • New product announcements

  • Product updates

  • Special offers

  • Discounts and promotional deals

  • Pre-order announcements

  • Product availability notifications

  • Events and promotions

  • Store announcements

  • Manufacturer or product-related information

  • Service promotions

  • Other information about E-LAND Mobility, our products, services, or promotions

We may use the email address or other contact information you provide for these communications.

B. Unsubscribing From Marketing

You may unsubscribe from promotional email communications at any time by:

  • Clicking the “Unsubscribe” link included in our marketing emails;

  • Using any available communication preference or unsubscribe tool; or

  • Contacting us using the contact information provided below.

We will process marketing opt-out requests in accordance with applicable law.

Unsubscribing from marketing communications will not cancel or affect communications that are necessary to complete or administer a transaction or provide services you have requested.

C. Transactional and Service Communications

Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications that are necessary to:

  • Confirm or administer an order;

  • Provide payment or transaction information;

  • Provide shipping or delivery updates;

  • Communicate regarding a service appointment;

  • Address a warranty or service matter;

  • Respond to a customer service request;

  • Provide important product or safety information;

  • Manage your account; or

  • Otherwise complete or administer a transaction or service you requested.

These communications are not considered promotional marketing communications merely because they are sent to you.

D. Marketing Preferences

Where applicable, your marketing preferences may be recorded by Shopify or another service provider used by E-LAND Mobility.

If you voluntarily provide your email address for marketing purposes, we may retain a record of your subscription and unsubscribe status for compliance, recordkeeping, and suppression purposes.

4. TEXT MESSAGES AND SMS COMMUNICATIONS

If E-LAND Mobility offers SMS or text-message marketing or notification services, additional terms may apply.

Where required, we will obtain appropriate consent before sending marketing text messages.

Depending on the type of communication, text messages may include:

  • Promotional offers;

  • Product announcements;

  • Appointment reminders;

  • Order updates;

  • Service notifications; or

  • Other communications related to products or services.

For marketing SMS messages, you may opt out by following the instructions provided in the message, including replying “STOP” where applicable.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

Opting out of marketing text messages does not necessarily prevent us from sending necessary transactional or service-related communications through other permitted methods.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies may be used to:

  • Keep products in your shopping cart;

  • Maintain website functionality;

  • Remember preferences;

  • Understand how visitors use our website;

  • Measure website performance;

  • Detect fraud or security issues;

  • Analyze advertising performance;

  • Improve our products and website;

  • Personalize content or advertising where permitted; and

  • Support marketing and analytics activities.

Some cookies may be provided by third-party service providers operating on our behalf.

Depending on your location and applicable law, you may have choices regarding certain cookies, tracking technologies, targeted advertising, or data sharing.

You may also be able to control cookies through your browser or through privacy controls provided on our website.

Disabling certain cookies may affect the functionality of portions of the website.

Shopify provides merchants with customer-privacy tools, including cookie-banner and data-sharing controls that can be configured according to applicable jurisdictions.

6. SHOPIFY

Our online store is operated using Shopify.

Shopify provides the e-commerce infrastructure used to operate our website, including functions related to storefront operations, shopping carts, orders, customer information, and other services.

Information processed through Shopify may be subject to Shopify's own privacy practices and policies in addition to this Privacy Policy.

For information regarding Shopify's handling of personal information, please review Shopify's applicable privacy policies.

We may also use Shopify applications, integrations, and other third-party services to operate or improve portions of our website and business.

7. PAYMENT PROCESSORS AND FINANCING PROVIDERS

Payments may be processed through third-party payment providers.

We may also offer financing through third-party financing companies.

When you choose to use a third-party payment or financing service, information may be provided directly to that company for purposes including:

  • Processing payments;

  • Verifying identity;

  • Evaluating financing applications;

  • Preventing fraud;

  • Managing financing accounts;

  • Processing transactions; and

  • Providing the requested financial service.

Those companies may collect and process information under their own privacy policies and terms.

E-LAND Mobility does not control the privacy practices of independent third-party financial service providers.

8. SERVICE, WARRANTY, AND PRODUCT INFORMATION

If you purchase a product from E-LAND Mobility or request service, we may retain information associated with the product and transaction.

This may include:

  • Customer name and contact information;

  • Purchase date;

  • Product make and model;

  • Serial number or other product identifier;

  • VIN or other identification number, when applicable;

  • Service history;

  • Warranty information;

  • Parts used;

  • Diagnostic information;

  • Technician notes;

  • Photos or videos submitted in connection with a service or warranty request;

  • Communications regarding the product.

We may use this information to administer service, warranty claims, recalls, product support, customer service, and our business records.

We may provide necessary information to manufacturers, distributors, warranty administrators, service providers, or other parties involved in processing a warranty or product-related matter.

9. INFORMATION SHARING AND DISCLOSURE

We do not sell personal information in exchange for money as a business practice.

However, we may disclose or make personal information available to third parties when reasonably necessary to operate our business, provide services, complete transactions, or fulfill the purposes described in this Privacy Policy.

These parties may include:

  • Shopify;

  • Payment processors;

  • Financing companies;

  • Banks and financial institutions;

  • Shipping and delivery providers;

  • Manufacturers and distributors;

  • Warranty providers;

  • Service providers;

  • Website hosting providers;

  • Analytics providers;

  • Advertising and marketing providers;

  • Customer relationship management providers;

  • Fraud prevention and security providers;

  • Information technology providers;

  • Professional advisors;

  • Attorneys, accountants, insurers, and similar professionals; and

  • Government agencies or law enforcement where required or permitted by law.

These third parties may process information according to their own privacy policies and contractual obligations.

10. LEGAL, SAFETY, AND FRAUD-RELATED DISCLOSURES

We may access, preserve, use, or disclose personal information when we reasonably believe doing so is necessary to:

  • Comply with applicable law;

  • Respond to a valid legal process, subpoena, court order, or governmental request;

  • Prevent or investigate fraud;

  • Prevent unauthorized transactions;

  • Protect the rights, property, or safety of E-LAND Mobility;

  • Protect customers, employees, or other individuals;

  • Investigate suspected unlawful activity;

  • Enforce our Terms & Conditions, policies, agreements, or other rights;

  • Resolve disputes; or

  • Respond to an emergency involving potential harm.

11. BUSINESS TRANSFERS

If E-LAND Mobility undergoes or participates in a merger, acquisition, financing, restructuring, reorganization, sale of assets, sale of the business, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.

Any transfer will be handled in accordance with applicable law.

12. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, applications, financing portals, manufacturer websites, social media platforms, payment services, or other third-party websites and services.

E-LAND Mobility does not control the privacy practices of independent third parties.

Once you leave our website or interact directly with a third-party service, the third party's privacy policy and terms may apply.

We encourage you to review the privacy policies of third-party websites and services before providing personal information.

13. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no website, electronic transmission, storage system, or method of security can be guaranteed to be completely secure.

Accordingly, we cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed through circumstances beyond our reasonable control.

14. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Provide products and services;

  • Complete transactions;

  • Maintain business and financial records;

  • Administer warranties and service records;

  • Communicate with customers;

  • Prevent fraud and abuse;

  • Resolve disputes;

  • Enforce agreements;

  • Comply with legal, tax, accounting, regulatory, or reporting requirements; and

  • Fulfill other legitimate business purposes described in this Privacy Policy.

Certain information may need to be retained even after you request deletion where retention is required or permitted by applicable law.

15. YOUR PRIVACY RIGHTS AND REQUESTS

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include, where applicable:

  • Requesting access to personal information we maintain about you;

  • Requesting correction of inaccurate information;

  • Requesting deletion of certain personal information;

  • Requesting information regarding how personal information is collected or used;

  • Opting out of certain marketing communications;

  • Opting out of certain targeted advertising or data-sharing practices where applicable; and

  • Other rights provided by applicable privacy laws.

We may need to verify your identity before completing certain requests.

Some rights are subject to legal exceptions and limitations. For example, we may retain information when necessary to complete a transaction, comply with legal requirements, prevent fraud, establish or defend legal claims, or maintain required business records.

To submit a privacy request, contact us using the information in Section 18.

16. CHILDREN'S PRIVACY

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

If you believe a child under 13 has provided personal information to us without appropriate authorization, please contact us so that we can evaluate and, where appropriate, delete the information.

Certain products sold by E-LAND Mobility may have age, licensing, safety, or other restrictions. Those restrictions are addressed separately through applicable product policies, purchase requirements, warnings, and terms.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements, or privacy practices.

When we update this Privacy Policy, we may revise the “Effective Date” or “Last Updated” date shown at the beginning of the policy.

Where required by applicable law, we will provide additional notice regarding material changes.

Your continued use of the website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, except where applicable law requires a different form of consent.

18. CONTACT US

If you have questions about this Privacy Policy, wish to submit a privacy request, or want to update your communication preferences, please contact us:

E-LAND Mobility
DBA Eland Micromobility
2340 Chicago Dr, Suite B
Hudsonville, MI 49426
Email: customersupport@elandmobility.com

MARKETING COMMUNICATION ACKNOWLEDGMENT

When you voluntarily subscribe to E-LAND Mobility's newsletter or marketing list, you understand that you are requesting to receive communications from E-LAND Mobility regarding products, services, promotions, discounts, new arrivals, pre-orders, events, and other business-related information.

You may unsubscribe from marketing communications at any time using the unsubscribe method provided in the communication or by contacting E-LAND Mobility.

Unsubscribing from marketing communications does not prevent E-LAND Mobility from sending communications that are necessary to complete or administer a purchase, payment, service request, warranty matter, account, or other transaction or service you have requested.

Your marketing subscription does not require you to make a purchase, and making a purchase does not automatically require you to remain subscribed to marketing communications.

This Privacy Policy does not replace any separate Terms & Conditions, Purchase Agreement, Return Policy, Warranty Policy, Financing Agreement, Service Agreement, Product Waiver, or other agreement that may apply to your transaction or use of E-LAND Mobility products.