Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: September 22, 2026
Last Updated: September 22, 2026

This Shipping & Delivery Policy explains how E-LAND Mobility handles shipping, local delivery, in-store pickup, and related charges for products purchased through our website or at our physical store.

1. SHIPPING AVAILABILITY

E-LAND Mobility primarily serves customers through our physical storefront. Shipping availability may vary depending on the product, destination, size, weight, manufacturer requirements, transportation restrictions, and carrier availability.

Not all products are eligible for shipping. Certain electric motorcycles, e-bikes, scooters, batteries, oversized items, or other products may require special transportation arrangements or may be available for local delivery or in-store pickup only.

E-LAND Mobility reserves the right to determine whether a particular product or order can reasonably be shipped or delivered to a requested destination.

Selecting a shipping option during checkout does not guarantee that E-LAND Mobility will be able to ship the order to the address provided. If an order cannot reasonably be fulfilled as selected, E-LAND Mobility may contact the customer regarding alternative arrangements or cancel the order in accordance with our applicable policies.

2. FREE SHIPPING

Free shipping is not available on all products. Free shipping applies only to products or promotions that are specifically advertised as eligible for free shipping.

Unless otherwise stated in writing, free-shipping offers are limited to customers located within a 50-mile radius of E-LAND Mobility's Hudsonville, Michigan store.

Selecting a free-shipping option at checkout does not guarantee that the order qualifies for free shipping. E-LAND Mobility may review the customer's delivery address before fulfilling the order.

If a customer selects free shipping for an address outside the eligible 50-mile area, E-LAND Mobility may:

  • Contact the customer regarding available shipping options and applicable charges;

  • Require payment of applicable shipping, delivery, freight, or handling charges before the order is fulfilled; or

  • Cancel the order if shipping cannot reasonably be provided to the requested destination and customer is subject to a transition fee NOT handled by Eland Mobility or Shopify (see section 4)

3. LOCAL DELIVERY

Local delivery is a separate paid service and is not included as free shipping.

When local delivery is available and selected by the customer, the applicable delivery charge will apply. If the customer also chooses an assembly service, any applicable assembly fee will be charged separately.

Delivery availability, delivery fees, and assembly fees may vary depending on the product, delivery location, distance, size, weight, preparation requirements, and other circumstances.

A customer should not assume that a product advertised with free shipping also qualifies for free local delivery. Free shipping and local delivery are separate services and may have different eligibility requirements and charges.

4. TRANSACTION FEES ON CANCELED OR REFUNDED ORDERS

A transaction fee may apply to any order that is canceled or refunded, regardless of the reason for the cancellation or refund.

This includes, without limitation:

  • Customer-requested cancellations;

  • Orders placed outside the eligible free-shipping area;

  • Orders that cannot reasonably be shipped or fulfilled to the customer's requested location;

  • Orders canceled before shipment or delivery; and

  • Other transactions for which a refund is issued.

The transaction fee is separate from E-LAND Mobility's product, shipping, delivery, and assembly charges. It represents a transaction or payment-processing cost associated with processing the original payment and is non-refundable once incurred, to the extent permitted by applicable law.

If a transaction fee has already been incurred and the order is subsequently canceled or refunded, the applicable non-refundable transaction fee may be deducted from the amount refunded to the customer, to the extent permitted by applicable law.

The transaction fee is not a fixed amount and may vary depending on the transaction amount, payment method, payment processor, ecommerce platform, or other applicable processing circumstances.

For illustration purposes only, a transaction may incur a fee of approximately $149.56. This amount is not a standard, fixed, or guaranteed fee, and the actual transaction fee may be higher or lower depending on the circumstances of the transaction.

Transaction or payment-processing fees may be imposed by Shopify, a payment processor, or another applicable third-party service provider. E-LAND Mobility does not control the amount of fees charged by third-party providers.

By completing a purchase, the customer acknowledges that any applicable non-refundable transaction fee already incurred in processing the original transaction may be deducted from a refund if the order is subsequently canceled or refunded, to the extent permitted by applicable law.

5. SHIPPING & DELIVERY TIMES

Any shipping, processing, delivery, or arrival timeframe provided by E-LAND Mobility is an estimate and not a guarantee, unless expressly stated otherwise in writing.

Processing and delivery times may be affected by inventory availability, order volume, carrier delays, weather, holidays, manufacturer delays, supply-chain issues, address problems, transportation restrictions, or circumstances outside of E-LAND Mobility's reasonable control.

For pre-ordered products, estimated arrival dates are based primarily on information provided by the manufacturer and are not guaranteed. Manufacturer production schedules, shipping schedules, supply-chain conditions, and other circumstances may cause estimated arrival dates to change.

Pre-orders are subject to E-LAND Mobility's separate Pre-Order Disclosure and applicable Return & Refund Policy.

6. IN-STOCK PRODUCTS

Orders for in-stock products are generally processed after payment has been successfully completed and the order has been confirmed.

Processing may require additional time for products that require inspection, assembly, preparation, safety checks, special packaging, documentation, or other preparation before shipment or delivery.

An item being listed as "in stock" does not necessarily mean that it is immediately ready for shipment or delivery.

7. LARGE, OVERSIZED, OR SPECIAL-HANDLING PRODUCTS

Electric motorcycles, e-bikes, scooters, dirt bikes, batteries, and other large or specialized products may require special shipping, freight, delivery, handling, packaging, or preparation arrangements.

Additional shipping, delivery, freight, handling, or preparation charges may apply when applicable. Any applicable charges will be communicated to the customer before shipment or delivery when reasonably possible.

E-LAND Mobility may contact the customer to arrange delivery details, confirm accessibility, verify the delivery address, or obtain additional information necessary to safely complete delivery.

8. DELIVERY ADDRESS

Customers are responsible for providing a complete, accurate, and current delivery address and contact informationat the time of purchase.

E-LAND Mobility is not responsible for delays, additional charges, failed delivery attempts, returned shipments, or other issues resulting from an incorrect, incomplete, or outdated address provided by the customer.

If an order must be reshipped or redelivered because of incorrect or incomplete information supplied by the customer, additional shipping, delivery, or other applicable charges may apply.

9. DELIVERY INSPECTION & DAMAGE

Customers should inspect their order as soon as reasonably possible after receiving it.

If a package or product appears visibly damaged upon delivery, customers should document the condition with photographs and contact E-LAND Mobility as soon as reasonably possible.

Customers should retain the original packaging and related shipping materials when damage is reported, as they may be necessary for a carrier or manufacturer claim.

Shipping damage does not automatically create a right to cancel an order or receive a refund. E-LAND Mobility will evaluate the reported issue and, when applicable, assist the customer with the appropriate carrier or manufacturer claim in accordance with the applicable warranty and Return & Refund Policy.

10. CARRIER DELAYS & DELIVERY ISSUES

Once an order has been transferred to a third-party carrier, E-LAND Mobility cannot guarantee the carrier's delivery schedule.

Carrier delays, lost shipments, weather events, transportation disruptions, address issues, carrier restrictions, and other circumstances outside E-LAND Mobility's reasonable control may affect delivery times.

E-LAND Mobility will make reasonable efforts to assist customers in addressing shipping issues but is not responsible for delivery delays caused by third-party carriers or circumstances outside E-LAND Mobility's reasonable control.

11. IN-STORE PICKUP

Customers may be offered the option to pick up eligible products at E-LAND Mobility's Hudsonville, Michigan location.

Customers will be notified when an order is ready for pickup. Customers should not arrive for pickup until they have received confirmation that the order is ready.

A valid form of identification and/or proof of purchase may be required before an order is released.

For products requiring assembly, preparation, inspection, or other services before pickup, the customer may be required to wait until those services have been completed.

12. SHIPPING DOES NOT CHANGE OUR RETURN OR REFUND POLICY

Shipping, delivery, or pickup of a product does not create any additional right to cancel, return, exchange, or receive a refund.

All purchases remain subject to E-LAND Mobility's Return & Refund Policy, including applicable cancellation deadlines, exclusions, non-refundable charges, and any exceptions required by applicable law.

Any applicable non-refundable transaction fee associated with the original payment transaction remains subject to Section 4 of this Shipping & Delivery Policy.

13. POLICY CHANGES

E-LAND Mobility reserves the right to update or modify this Shipping & Delivery Policy when necessary. The version of this policy in effect at the time of an order will generally govern that transaction, unless otherwise required by applicable law.

14. CONTACT

Questions regarding shipping, delivery, or pickup may be directed to:

E-LAND Mobility
2340 Chicago Dr., Suite B
Hudsonville, MI 49426
Phone: 616-315-9144
Email: customersupport@elandmobility.com

By placing an order, the customer acknowledges that shipping and delivery availability may vary by product and destination, that free shipping is limited to qualifying products and eligible locations, that local delivery is a separate paid service, and that applicable non-refundable transaction fees may be deducted from a refund when a transaction is canceled or refunded, to the extent permitted by applicable law.