HEYBIKE SPORTS WARRANTY TERMS and CONDITIONS

Heybike E-Dirt Bike Limited Warranty Policy 

All Heybike electric dirt bikes are covered by a manufacturer’s 1-Year All-Inclusive Limited Warranty against manufacturing defects in materials and/or workmanship. 

1. Warranty Period and Applicability 

Duration: The warranty is valid for a period of 1 year, starting from the date the initial purchaser receives the electric dirt bike. Initial Purchaser: The warranty is automatically registered to the initial purchaser when the order is placed on the Heybike official website. Warranty Transfer: The warranty can be transferred to a subsequent owner (transferee) only if both of the following conditions are met: 

The 1-year warranty period has not expired since the initial owner received the bike. 

The transferee possesses the initial owner's name and the initial order number. 

2. Warranty Covered Items 

This warranty covers the replacement of any part determined by Heybike, at its sole discretion, to be defective in material and/or workmanship. 

Component, Warranty Period, Coverage Details 

Frame 1 Year, the defective frame will be replaced with a new or comparable one. Labor charges for frame replacement are NOT covered. Heybike may use the stock for replacements. 

Battery, 1 Year, A defective battery will be repaired or replaced at no cost to the customer. No cash reimbursement will be made. The warranty period for a repaired or replaced battery remains based on the original purchase date. 

Original Parts & Components, 1 Year, Covers manufacturing defects for components such as the handlebars, seat post, saddle, brakes, lights, pedals, rims, wiring harness, etc. Heybike is responsible for the shipping costs of replacement parts under a warranty claim. 

3. Warranty Exclusions (What is NOT Covered) 

(1) Normal Wear and Tear 

Damage resulting from normal wear and tear is not covered. This includes, but is not limited to: Handlebar and throttle Saddle Brake Pads, Rotors Tires and Tubes Chains, Chain Rings, Cassettes, Cranksets Spokes and kickstand Corrosion on electrical components 

(2) Damage from Misuse, Neglect, or Accident 

Defects or damage resulting from accident, abuse, misuse, or abnormal use (e.g., stunt riding, racing, or activities inconsistent with the product's intended use). 

Damage caused by improper storage, neglect, or abnormal exposure to liquids, chemicals, moisture, abrasives, sand, or dirt. 

Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, theft, or improper use of any electrical source. 

(3) Assembly and Modification 

Defects or damage caused by assembly, operation, maintenance, service, repair, or adjustment that varies from the official Assembly Instructions and Owner Manuals. 

Non-reversible modifications (e.g., drilling or welding) to the frame or components. 

Damage caused by the use of accessories or ancillary equipment not furnished or approved by Heybike. 

(4) Cosmetic and Identification 

Scratches, dents, and cosmetic damage, unless directly caused by Heybike. 

Damage or deterioration of the product's surface finish and appearance. 

Products with a serial number or barcode that has been removed, defaced, damaged, altered, or made illegible. 

(5) Battery-Specific Exclusions 

Defects or damage caused by charging with a battery charger not intended or appropriate for use with the battery. 

Any instance where the seals on the battery are broken or show evidence of tampering. 

Use of the battery in equipment other than the Heybike electric dirt bike. 

(6) Geographical Limitation 

Products used or purchased outside of the United States/Canada. 

This warranty applies exclusively to products purchased from authorized channels within the designated country or region of purchase. If the product is transported, relocated, or imported outside of its original purchase location, warranty service may be restricted or declined. 

4. Warranty Claims Procedure 

1. Initial Contact: Your first point of contact should be the official Heybike service where you purchased your bike. 

2. Submitting Evidence: To file a warranty claim, you must contact Heybike Customer customersupport@elandmobility.com via email and provide: 

Proof of Purchase 

Photos or videos of the damaged product or defect 

3. Assessment: Heybike reserves the sole discretion to determine whether any damage or defect is covered under this limited warranty. Heybike will not ship any parts to the customer without first reviewing the required photos or videos. Thanks for your cooperation! 

(This warranty is mainly associated with coverage for parts, costs associated for service and labor are not covered under this warranty)