Hiboy WARRANTY TERMS and CONDITIONS

Hiboy 12-Month Warranty

1. All brand-new Hiboy escooters and ebikes are covered under our manufacturer's 1-year all-inclusive warranty for the original owner, protecting against all manufacturing defects.
2. The warranty is automatically registered when you order and receive the product from our online shop. Please note that the warranty applies to the initial purchaser only.
3. For orders that are fully refunded as a result of a dispute, the customer's scooter or bike will no longer be eligible for any services provided by Hiboy.

Warranty Target Audience

1. All quality-related defects on items sold directly by Hiboy or Hiboy’s authorized resellers are covered by an extensive warranty
2. Quality-related warranty claims on purchases made through Hiboy's authorized distributors and retailers, such as Walmart and Amazon, are handled through Hiboy

Batteries

1. It is normal circumstence for the battery capacity fading with time goes by. It is excluded out of the warranty coverage.
2. Warranty service will be not honored if the damage is caused by human.

This Limited Warranty does not cover

1. Warranty service will be not honored if the damage is caused by human.
2. Damage caused by external factors is not covered under the warranty. This includes, but is not limited to, natural disasters such as typhoons, hurricanes, earthquakes, floods, lightning strikes, or extreme weather conditions. Additionally, incidents such as fires, accidents, or unauthorized modifications are also excluded from warranty coverage.

Claims Process

All claims to this warranty must be made through Hiboy or authorized dealer and submitted to customersupport@elandmobility.com Proofs of purchase (i.e., invoice or order number) and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us (customersupport@elandmobility) as there may be a simple fix for your problem. Valid warranty claims will be processed through Hiboy within 1 years of initial purchase.

Hiboy will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.

 Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact us at customersupport@elandmobility.com and provide us with photo or video proof.

(This warranty is mainly associated with coverage for parts, costs associated for service and labor are not covered under this warranty)