RAWRR WARRANTY TERMS and CONDITIONS

Rawrr Inc. Limited Warranty Policy
Rawrr Inc. offers a Limited Warranty on our products.
Rawrr Inc. provides the following warranty coverage:

• 30-day or 100-mile* warranty on workmanship defects and operational issues for the unit.

• 30-day or 100-mile* warranty on all parts and OEM accessories.

• 365-day or 1000-mile* warranty for the bike power system (motor, controller, and battery).
*Whichever comes first. Warranty coverage begins on the date of product delivery.

Warranty Exclusions

This limited warranty does not cover damage, defects, or failures caused by or resulting from:

• Accidents, crashes, impacts, intentional damage, abuse, neglect, overloading, or use inconsistent with the product's intended purpose or specified operating limits;
• Racing, extreme stunts, or operation beyond the product's intended purpose or specified operating limits;
• Failure to follow the owner's manual, including, but not limited to, charging, maintenance, storage, and safety requirements;
• Improper assembly, installation, maintenance, or repair that causes or contributes to the claimed damage or failure;
• Modifications or tampering, including changes to factory software, firmware, wiring, components, or safety limits, that cause or contribute to the claimed damage or failure;
• Incompatible, defective, or improperly installed aftermarket parts or accessories that cause or contribute to the claimed damage or failure;
• Water exposure, excessive heat, corrosion, or other environmental conditions beyond the product's stated specifications;
• Normal wear and tear, cosmetic damage, consumable parts, or normal degradation of battery capacity due to age and use.

The presence or occurrence of any condition or circumstance described above does not, by itself, void this limited warranty. However, warranty coverage may be denied to the extent that an excluded condition, use, modification, repair, part, accessory, or other circumstance caused or contributed to the claimed damage, defect, or failure.

Rawrr may inspect the product and request reasonable supporting information as necessary to evaluate warranty eligibility.

Wear and Consumable Parts

Wear and consumable parts are covered only for defects in materials or workmanship reported within 30 days or 100 miles from the warranty start date, whichever occurs first.

Wear and consumable parts include:

• Inner tubes and tires
• Grips
• Brake pads and braking components
• Chain, sprockets, and chain guides
• Bearings
• Cosmetic items, including stickers, decals, graphics, and non-structural cosmetic plastics
• Cables and seals

Warranty Transfer Policy

Rawrr Inc. allows warranty transfers when a bike is sold to a private buyer under the following conditions:

‍

Original Owner Must Have the MSO

The original owner must possess the Manufacturer's Statement of Origin (MSO) in order to transfer the remaining warranty to the new owner.

Without the MSO, the warranty cannot be transferred.

‍

Obtaining or Replacing an MSO

If the original owner never received an MSO, Rawrr Inc. can issue one upon receiving proof of purchase from Rawrr Inc.

If the bike was purchased through a Rawrr Authorized Dealer, proof of purchase from that dealer is required.

If the MSO has been lost, the original owner must submit a ticket through the Rawrr Support Center to request a replacement.

‍

Warranty Continuation

The warranty does not reset or restart when the bike is sold to a private buyer.

The remaining warranty coverage continues from the original delivery date, or the original purchase date if purchased from a Rawrr Authorized Dealer.

‍

Proof of Purchase Requirement

Limited warranty coverage remains valid only when accompanied by proof of the original purchase from Rawrr Inc. or a Rawrr Authorized Dealer.

Warrantor Information

Rawrr Inc.
For general inquiry, contact through phone: (626) 696-7799 or email: support@riderawrr.com. Warranty claims must be initiated through the warranty claim process described below.

Units purchased brought authorized dealer please contact: customersupport@elandomobility.com with evidence of the issue and proof of purchase.

Warranty Coverage and Remedy

Rawrr will evaluate each warranty claim to determine whether the reported defect or failure is covered under the applicable warranty period and is not excluded under this limited warranty. Rawrr may diagnose the product directly or review and confirm a diagnosis performed by a Rawrr Authorized Dealer.

For an approved warranty claim, Rawrr will provide the parts and shipping necessary to repair the covered defect or failure.

For covered warranty repairs performed by a Rawrr Authorized Dealer, Rawrr will also cover labor up to Rawrr's standard warranty labor rate.