VMAX WARRANTY TERMS and CONDITIONS

WARRANTY

VMAX offers an industry-leading 24-month warranty. Even after the 2 year warranty period, we're here to support you and make sure you get any replacement parts you may need. 

The following exceptions apply:

  • Normal wear and tear of parts, including:BrakesTiresTubesBatteries
  • Damage resulting from improper use
  • Damage due to modifications, accidents, or mishandling
  • Damage caused by external factors such as fire, dirt, or water
  • Damage caused by substandard or improper repair
  • Damage caused by general wear and tear

Please refer to your manual for detailed warranty terms. If there are any discrepancies between this article and the manual, the manual takes precedence.

A valid original proof of purchase is required for all warranty claims. This allows us to verify the warranty status, confirm ownership, and ensure the item has not been subject to prior returns or payment disputes.

If you are unsure whether your issue is covered by the warranty, please contact us at https://support.vmax-escooter.us/en-US/contact or contact your authorized dealer at customersupport@elandmobility.com

Frequently asked questions
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.